Cancellation And Refund Policies
These cancellation and refund policies ("Policies") apply to reservations and bookings made at Benysta Hotel. By making a reservation or booking with us, you agree to comply with these Policies. Please read them carefully before making your reservation.
- Reservation Cancellation:
a. Individual Reservations:
- Standard Rate: Individual reservations made at the standard rate can be canceled without any penalty up to a specified cancellation deadline, typically 24 or 48 hours before the scheduled check-in date.
- Non-Refundable Rate: Individual reservations made at a non-refundable rate are non-cancellable and non-refundable. The full reservation amount will be charged at the time of booking, and no refunds will be provided in the event of cancellation or no-show.
b. Group Reservations:
- Group reservations are subject to specific terms and conditions agreed upon during the booking process. Cancellation policies for group reservations may vary depending on the group size, duration of stay, and specific requirements. Please refer to the group reservation agreement or contact our reservations team for more information.
- Reservation Modifications:
a. Changes to individual reservations, including modifications to the dates of stay, room type, or other reservation details, are subject to availability and may be subject to additional charges or rate adjustments. Please contact our reservations team for assistance with modifying your reservation.
b. Modifications to group reservations are subject to the specific terms and conditions outlined in the group reservation agreement. Please contact our reservations team for assistance with modifying group reservations.
a. Standard Rate Reservations: If a reservation is canceled within the specified cancellation period, refunds will be processed in accordance with the original payment method. Please note that any applicable fees or charges imposed by third-party booking platforms or travel agencies may be non-refundable.
b. Non-Refundable Rate Reservations: Reservations made at a non-refundable rate are non-cancellable and non-refundable. No refunds will be provided for cancellations, modifications, or no-shows.
c. Group Reservations: Refunds for group reservations will be subject to the terms and conditions agreed upon in the group reservation agreement. Please refer to the agreement or contact our reservations team for more information regarding refunds for group reservations.
a. A "no-show" occurs when a guest fails to check-in on the scheduled arrival date without prior notification of cancellation or modification. In the case of a no-show, the full reservation amount will be charged, and no refunds will be provided.
- Refunds for Unused Services:
a. No refunds will be provided for early departures or unused portions of a reservation, including services, amenities, or meals not utilized during the stay.
- Refund Processing:
a. Refunds, when applicable, will be processed in a timely manner after the cancellation request or eligible event. The timeframe for refunds to be reflected on your account may vary depending on the payment method and financial institution.
Please note that these Policies may be subject to change without prior notice. It is your responsibility to review and understand the specific cancellation and refund policies applicable to your reservation at the time of booking.
If you have any questions or require further clarification regarding our cancellation and refund policies, please contact our reservations team for assistance.